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Aanaddha

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Reply with quote  #1 
Just curious;
I just had a nightmare experience with Fedex (from Canada to the US - it took two weeks - they said four days... :roll: )
- how do those of you who ship often rate the various services - Fedex, UPS, USPS...etc?

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Keshavdas

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Reply with quote  #2 
I expect in the end UPS and Fedex are not much different, but there are a few things that stand out. A. in the event that UPS loses or damages your shipment - it's 10 times harder to get them to pay an insurance claim. They will lose your information over and over again and seem to have a greater stock of excuses why they won't honor your claim. B. My experience has been that UPS (when I still used them) had something like a five time greater occurrence of damage than Fedex. C. I do multiple carton shipments from India and with Fedex they always arrive all at the same time. UPS on the other hand consistantly manages to split up the shipment, so that five pieces arrive in New York on time, while two pieces are sitting in an airport in Paris and three are sitting in an airport in Dublin and I end up spending weeks calling UPS 10 times day to get them to track down my shipment. So UPS for international stuff is nightmare. Fedex (in India) offers no insurance - but has never lost a package of mine. UPS offers insurance - but the policy is probably not worth the paper it's written on. There are websites devoted to how much both companies suck, filled with endless angry blogs from unhappy customers, but overall I find Fedex to be superior; lesser of two evils and all that.
Cheers,
K

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sitardoc

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Reply with quote  #3 
one tiny note to add-although they're on the expensive side, getting a refund from DHL was like lightning. i sent a very valuable batch of vinyl back to the friend whe sent them to me-some pissant stole the package right off old geo's (r.i.p) portch. i had a record dealer friend write a note attesting the the records' value-got a check in less than a week. no bullshit, no games. i wish they were cheaper!!
-the doc :mrgreen: :mrgreen:
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sohummusicals

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Reply with quote  #4 
How about DHL transit time ? Any one had any bad experience dealing with them?

Upendra
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arnabsarod

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Posts: 204
Reply with quote  #5 
My experience thus far tells me that FedEx is the most reliable shipper to US destinations from India. Of all the shipments I have sent out via FedEx, there has been one instance of very minor damage to a sarod case in Lyon, France. An apology and a small compensation were tendered immediately.

UPS comes next. In spite of very careful packing, the real gourd upper tumba of a vintage Kanailal sitar got smashed. It was later re-constructed from fragments by our dear Shri Sitarfixer!

USPS/EMS: NO, and NO! These guys managed to smash the tumbas of two very securely packed sitars that had been sent to Chicago. Both sitars have been reconstructed and sound great, but in spite of all my efforts, I wasn't able to get any insurance money from either EMS or USPS.
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luijose

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Reply with quote  #6 
Approximately how expensive was it to ship with Fedex from India to the US? I know it depends on where in the US you're shipping to, and which tabla set you buy (because of the weight), but just to have a rough estimate..

Thank you very much!
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arnabsarod

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Reply with quote  #7 
The charges as levied as per real weight or volumetric weight, whichever is greater. Usually, for most musical instruments, volumetric weight (L X B X H in cm)/6000 is greater than the actual weight and is the basis of consideration.

The volumetric weight of an average sitar case is about 37 kg. FedEx rates in India are as follows:

1. For a consignment size of under 50 kg, it is Rs. 375 per kg plus 14% tax [It costs Rs. 15,610 to ship a sitar from India to any city in the US - door to door].

1. 50-100 kg, it is Rs. 360 per kg plus 12.5% tax.

3. 100 kg+, it is Rs. 330 per kg plus 12.5% tax.

Cheers,

Arnab
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Keshavdas

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Posts: 351
Reply with quote  #8 
Air-shipping a pair of tablas with tax etc. is about $250.00 from India to the States.
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"More harm is done by fools through foolishness
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arnabsarod

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Reply with quote  #9 
Keshav,

It does NOT cost $250 to ship even the biggest one-tabla, one-bayan case. It is significantly cheaper even by FedEx. The volumetric weight of a two-drum tabla case cannot exceed 15 kg, in which case, the shipping cost will not exceed Rs. 6,500 ($150). Someone is ripping you off. Hope you don't mind me telling you this.

Regards,

Arnab
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Keshavdas

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Reply with quote  #10 
Actually that was a quote from using a US Fedex account. It is cheaper to use Indian Fedex but they don't offer any insurance for loss or damage. When using Indian Fedex accounts, commercial importers like myself - end up paying a certain amount of customs fees and duties at this end - that I don't think regular customers get billed for. Tho - Canadian customers definitely get hit with a major import tax on stuff shipped into the country, and those costs are absorbed by the customer - so should be factored in. Moreover - one has to figure in reasonable fees for packing and handling - as tablas do not pack themselves and walk over to the Fedex office. As for me I no longer use Fedex from India. I work with a local import specialist who takes 6 days (instead of Fedex's 3) but costs even less than Indian Fedex. Still . . . the head's up, is appreciated.
Cheers,
K

__________________
"More harm is done by fools through foolishness
then is done by evildoers through wickedness."


The Prophet Mohammed

http://www.keshav-music.com
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arnabsarod

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Posts: 204
Reply with quote  #11 
Hi Keshav,

I'm glad (and much relieved) to know that you are not paying ridiculous middleman-fees for shipping. Even as a resident of India, I've had a couple of bad experiences prior to signing up with FedEx, so I can only imagine the sort of hurdles someone from outside would have to face. Anyhow, you are on top of the game, so its good!

Cheers,

Arnab
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